Your Business Systems Or Processes Should Not Live In Your Head

Hey Reader,

I've had several conversations with business owners, including startups and seasoned professionals, who have complained about staff not doing things the way they were taught.

When I ask them about their systems, it's clear that they don't have one. I've heard everything from "well, I've taught them more than once" or "They should just get it by now". I get it. I have raised teenagers, and I've had staff. I feel the pain.

Here's the thing. If it's in your head, it's not a system, it's barely a process, and it's risky!!

Clarity Spark

Even if you don't have staff, here's the thing. How you do anything is how you do everything.

If you have chosen to do something more than once, you need to get it down on paper, or digitally, so it can be duplicated.

Because one day, you'll have people. Start now, so it's easy.

YES, some staff are quick to adapt. Fast to respond. Always able to make things work on the fly.

But here’s the truth: that’s not strategy. It’s survival.
And it doesn't scale.

If your client experience, onboarding process, or marketing plan lives entirely in your head, it’s not a system.
It’s a house of cards.

Systems don’t limit your creativity. They protect it.

✦ The Wright Tool

Start small. Pick one task you repeat often (think: onboarding, invoicing, or scheduling).

Now, ask:

What are the steps, in order?
What needs to be templated or saved?
What could someone else do with 80% confidence?

This is your starter SOP. Write it. Go digital.....Test it. Use it. If it's easy to follow you've got yourself your first process!!

COACHES TIP: Try something non-work-related to get some practice. Think about how you'd describe making your favorite sandwich to someone else.

Please write it down as you would in the template above once you get a feel for it. Then choose a task related to your business. Pick one a day.

It’s not about perfection. It’s about making the invisible repeatable.

✦ Business Tip

If your business relies on memory, sticky notes, or last-minute brilliance, you don’t have a system.

You have a dependency, and, baby, it’s probably you.

Could you build the system once?

So it can run when you’re not in the mood.
Or not in the room.

✦ Wright Invitation

Want help figuring out what to systematize first?

In 30 minutes, we can map your biggest bottleneck and one quick win.

Book a free clarity call — let’s get one system off your plate this month.